How to complain about solar company

How do I complain about a company?

A salesperson or customer service representative. Search for a company’s customer service contact information on their website. Look for links that say "contact us," "customer service," "about us," or "privacy statement." Take your complaint to a company's management if a salesperson or customer service representative did not help.

How do I file a complaint with a solar company?

If you have an issue with solar companies like Tesla Energy, Sunrun, or Freedom Forever, you have several steps available to you for filing a complaint: You can start by filing a complaint with the company directly. This is an option for customers and those who do not have an agreement alike.

Are solar companies causing consumer complaints?

Over the past decade, regulators have observed an increase in consumer complaints about some unscrupulous companies that pressure consumers into predatory contracts or purchases, including with unfair financing, and/or fail to install or activate residential solar systems as promised.

How many complaints are there about solar-panel salespeople?

Meanwhile, consumer complaints about solar-panel salespeople have skyrocketed in recent years. The FTC received 5,331 complaints containing the phrase “solar panels” between Jan. 1 and Sept. 19 of 2023, up 31% from the entire year of 2022 and up 746% since 2018, when it received just 630 complaints.

Do solar companies have a Consumer Protection Bureau?

Some states also have consumer protection bureaus where consumers can file complaints. While the advisories are an attempt to educate consumers, previous government efforts to regulate solar companies have fallen short.

How do I file a complaint against a utility company?

Submit a complaint online with the Consumer Financial Protection Bureau (CFPB) or call 1-855-411-CFPB (2372). Some states have their own consumer protection offices. Check what resources are available in your state: usa.gov/state-consumer. Find your state’s utility consumer advocate at nasuca.org/members.